Description:

Historically, IT support in Penn State Outreach (Outreach) has been decentralized and lacking collaboration among IT professionals. The approach to endpoint computer management has varied throughout the organization and reached across several IT support areas and included self-managed users. With growing complexity of the endpoint computing space and increased emphasis at the University level around policy compliance, the diversity in Outreach’s approach to endpoint management poses challenges as well as inefficiencies. Chief to these challenges is Outreach’s inability to track all of Outreach’s computing assets and to properly enforce Penn State University (PSU) policy.

My primary Role:

I worked primarily as a technical expert, but I also assisted the project manager on various tasks.

Project Tasks:

2009 & 2010:

• Determine university policy requirements
• Determine cyber insurance policy requirements
• Conduct research on industry practicies
• Conduct research on technologies available for endpoint management
• Develop testing infrastructure for various enpoint management systems
• Test various technical solutions
• Assist project manager with drafting and revising technical project documents